exploration

Lots of people have signed up for tomorrow’s “NCDD Confab” (June 30th, 12 noon to 1:45pm EST), but it’s not too late to register! Our confabs provide members and potential members of the National Coalition for Dialogue & Deliberation (NCDD) a chance to network with one another while delving into an important issue in our field.

Register at the following link (once you register, you’ll receive call-in details):

• http://myaccount.maestroconference.com/conference/register/Z2KU79UCR6ZLSQ4

Tomorrow, we’ll be using Maestro conference call software to run a World Cafe on the topic of online engagement. World Cafe is an easy-to-use method for fostering collaborative dialogue, particularly in large groups.

Our host for this Confab is new NCDD member Amy Lenzo of the World Cafe Community. The call is co-sponsored by the World Cafe Community and Maestro Conference. NCDD member Ben Roberts will be co-facilitating, and members Greg Keidan and Lynn Adams helped us design the call.

I’m particularly excited about the Maestro conference call system, which is a new technology that provides hosts with some unique, exciting options that are really appropriate for our community — like breaking people up into small groups in separate virtual rooms (for small group dialogue) and setting up polls that people can participate in just by pressing numbers on their phone (like keypad polling).

Don’t worry if you’re not familiar with the technology yet; aside from registering for the call, you just need to call in with the phone number and access code on the 30th like any other conference call (there’s nothing to download and no site to visit during the call). Though unlike typical conference calls and webinars, you can’t get away with much multitasking because you’ll be actively engaged and involved throughout the call.

Note: “NCDD Confabs” are conference calls and webinars for NCDD members where we explore key issues in the dialogue & deliberation community and encourage new connections among members. (Potential NCDD members and members of the World Cafe Community are welcome to join us for this call.)

Patricia Neal of Heartland, Inc. has asked us to let our community know about the special summer rate (for July-September 2010) of $495 (regularly $550-595) they are offering to NCDD members for their next “Art of Convening” teletraining.

The Art of Convening - Authentic Engagement in Meetings, Gatherings & Conversations

In an age of reduced travel budgets and reliance on effective, virtual communication, the AoC adds crucial capacities to leaders who are conveners/facilitators of conversations and meetings that matter and work. Not just another meeting methodology, the Art of Convening Core TeleTraining (AoC Core) provides the practices, tools and skills that create the conditions for authentic engagement to transform your meetings, gatherings and conversations. As you meet with, convene, facilitate and gather people (virtually or in person), The Art of Convening will expand your capacity and thought leadership in depth and breadth.

You can learn more or register at the program’s website.  NCDD members should use the following discount code at checkout while registering:  DSC-HeartCom

The next 3-month AoC Core Series begins July 13. The series meets via teleconference for 2 hours every other Tuesday morning.

For more information about the teleconference or the discount contact Patricia Neal () or visit their website at http://heartlandcircle.com/.

What’s working in our political system? What isn’t? Our company is OnlineTownhalls and we are passionate about improving the quality of our national dialogue. We recently joined the Open Model for Citizen Engagement Working Group here in Washington, DC which inspired us to give this a shot.

From June 23-27, 2010 we are conducting an experiment called the American Townhall on National Politics. Our mission is to find deeper ways to discuss critical issues facing our democracy combining tools for discussion online, in-person, and over the phone.  The target audience is not the general public; we’re testing these tools on our own communities: opengov, NCDD, e-democracy, transparency, etc.  When we learn what works and what doesn’t, then we’ll repeat the experiment with the general public and publicize the method for others to replicate.

Join Us In-Person:

We’ve kick-started the townhall by conducting video interviews on the National Mall in Washington, DC. We’ll be asking visitors to our nation’s capital what they think is broken and what they think is working well in our national politic system. All the videos are available here and are included in the OnlineTownhall mentioned below where others participants can build on these ideas.

Join Us on the Phone:

The central question for the three-day show is, “What is working in our national political system, and what isn’t?” We’ll be joined by Wayne Burke of the Open Forum Foundation and the lead organizer of the Open Model for Citizen Engagement, key staff in the Sunlight Foundation, and members of the National Coalition of Dialogue and Deliberation (if you’d like to be interviewed about your dialogue work, 6:30pm EST is open on Thursday and Friday; email if you’re interested).

We have three live call-in radio shows:

• Wednesday, June 23 from 5pm-7pm EST. Click HERE to listen.
• Thursday, June 24 from 5pm-7pm EST. Click HERE to listen.
• Friday, June 25 from 5pm-7pm EST. Click HERE to listen.
• From June 23-27, join this OnlineTownhall to discuss the ideas raised in the radio shows.

Want to call into the radio show? Dial (917) 889-2510 to join the discussion during the times listed above. You can also add your thoughts via email to [email protected] or through Twitter using the tag #ATHNP (for American Townhall on National Politics). We look forward to hearing what you have to say!

Join Us Online:

Using this conversation at OnlineTownhalls, participants will be able to take the conversation started on the videos and the radio show deeper from June 23-27.

OnlineTownhalls is different than standard commenting software; it helps participants visualize all the branches in a conversation and see which issues are controversial and which are common ground.

For those that would like a brief orientation to the software, we will be available over the phone. The dial-in number for the live walk-through is 605-715-4920 with an access code of 616033 from 7pm-9pm EST on June 23-25. The online discussion will be open through June 27.

If you’re comfortable with online tools, you’ll probably be able to figure out the townhall technology after watching this three minute intro video.

If you’ve been thinking about enrolling in Fielding’s award-winning Dialogue, Deliberation and Public Engagement Certificate program, now may be a good time. They’ve just extended the deadline to apply for sponsorships to July 2nd and wanted to invite all NCDD members to apply!

Dialogue, Deliberation and Public Engagement Certificate (DDPE)
August 16, 2010 – January 18, 2011

SPONSORSHIP OPPORTUNITY

Deadline Extended to July 2, 2010

The dialogue, deliberation, and public engagement certificate helps you build mastery by working with a scholar-practitioner model of collaborative learning and reflective practice. An exceptional faculty of scholar-practitioners who do real world work in diverse contexts and cultures, will support your learning and provide coaching for a culminating capstone project over 19 weeks of online, telephone, and 2 face to face workshops. (more…)

Our next “NCDD Confab” is scheduled for Wednesday, June 30th from noon to 1:30 pm Eastern (9am Pacific), and I wanted to encourage you to add it to your calendars now if you’re interested.  The Confab calls are free (you pay your regular long-distance phone charges) and open to all NCDD members.

Our host for this Confab is Amy Lenzo of the World Cafe Community (and a new NCDD member!), and we’ll be using Amy’s Maestro account to organize a virtual World Cafe to further examine a question we’ve been exploring on the NCDD listserv lately:  What constitutes quality online/virtual engagement?

We’ll be using the Maestro conference call system, which is a new technology that provides hosts with some unique, exciting options that are perfect for our community — like breaking people up into small groups in separate virtual rooms (for small group dialogue) and setting up polls that people can participate in just by clicking numbers on their phone (like keypad polling).  The good news:  all YOU need to do is call in to the conference call, like any of the conference calls we’ve done in the past!  Well, you’ll also need to register for the call, but we’ll include all the details you need in future announcements.

Please save the date in your calendars if this Confab interests you!

By the way, our last “Confab” of sorts was our May 14th webinar with PublicDecisions featuring Caroline Lee and Francesca Polletta.  A bunch of you participated, and it was a great webinar.  The presentation and audio recording are available for download at http://www.publicdecisions.com/publicforum_2010May14_recording.html.

I received a message tonight from Vicki Robin, co-founder with Susan Partnow of Conversation Cafes.  Vicki and Susan are both NCDD members, and Conversation Cafe is a well-known dialogue model that is elegantly simple, if you aren’t familiar with it (learn more here).  Conversation Cafe is going through some big changes, and I wanted to share them with the NCDD community.

In her message, Vicki said…

You haven’t heard from us at Conversation Cafes in quite some time. We’ve been reorganizing and the whole project is moving to a new host: Community Action Dialogues CAD in Richmond Virginia. Jacqueline Pogue and her CAD group have been among the most active and creative CC hosts and they are super enthusiastic about a new CC website that will replace the current one this summer – and hosting annual Conversation Weeks.

Susan Partnow and I did our very best to spread the Conversation Café method with integrity and fidelity – and it is now used around the world in cafes, classrooms, conferences and more. We are thrilled that the CAD group with their new energy and vision are here to take the CCs to the next level. They will be glad to hear from you and serve you.

I spoke to Jacqueline Pogue about this switch-over recently (Jacqueline is also an NCDD member – click here for her contact info), and she is very enthusiastic and hopes to collaborate with NCDD on Conversation Weeks and other activities.  Further updates from Jacqueline are forthcoming.

Here’s an interesting resource from Lindsay Dedo, Director of Educational Programming at The Cinema Guild. Sounds like a good film to lead into a timely dialogue on immigration – in the classroom, in libraries, and elsewhere…

This past weekend, Arizona Governor Jan Brewer signed into law the “nation’s toughest bill on illegal immigration,” (NY Times, April 23, 2010), which aims to identify and deport illegal immigrants from the state.  Highly controversial, the immigration issue has been a hotly-debated topic in Arizona politics in particular over the past few decades.  Rarely is this debate more thoroughly examined than in the award-winning film, CROSSING ARIZONA, a critical tool in educating students to all sides of this debate.

CROSSING ARIZONA, Directed by Joseph Mathew & Daniel DeVivo A Sundance festival favorite, Crossing Arizona offers a far-reaching and up-to-the-moment look at the hotly debated issue of illegal immigration as captured at America’s current flashpoint – the Arizona border. (more…)

As Einstein famously asserted, today’s toughest issues cannot be solved at the same level of thinking with which we created them.  Since 1996, NCDD member Miki Kashtan has dedicated her formidable experience, skill, insight and passion into honing and sharing the use of Nonviolent Communication (NVC) as a guiding compass to be able to fully live and look at life through a different lens than the one which created our world as it is. A different thinking, consciousness, paradigm to think about and reflect on our inner life, relationships, and the larger issues of our society and the world at large.

Now you can have access to Miki’s unique wisdom on her new blog, The Fearless Heart. On the blog, Miki is already sharing her inspiring thinking, astute self-inquiry, and real life examples of applying a consciousness of collaboration and dialogue based on compassion for our shared humanity. Miki hopes that reading it will richly contribute to a sense of meaning, purpose, and power in your own lives, and provide inspiration for bringing this consciousness to projects for social change. Visit Miki’s blog at http://baynvc.blogspot.com/. (more…)

Hi, all!  I am a new NCDD blogger, and I am also the founder of Idealogue, Inc., which develops interactive web platforms to empower people and organizations to solve difficult challenges through dialogue and collaboration.

The active NCDD listserv recently addressed the question of the ability of online dialogue to provide value to the practitioner’s toolkit. At Idealogue, Inc. we have been developing an online platform for dialogue on difficult and pressing issues. On the one hand, online interaction and social networking is enormously popular, but on the other hand, public discussion boards and comment systems are not the first place many people think of for constructive dialogues–me included.

Maybe the lack of face-to-face interaction is part of the problem, but can we also better implement technology?

A recent experience with our first dialogue site, BeyondTolerance.org, an online network that promotes discussion and understanding within academic and non-profit communities about religious, social and political issues, illustrated to me that some important elements of in-person dialogue can be transferred online. (more…)

Here is my final post excerpting my IJP2 article on the Systems and Framing challenges. Although I got sidetracked and should have posted this weeks ago with the others (sorry about that!), I think this segment is actually the most important one for practitioners, funders and community leaders to take note of…

Cultivate and Support Public Engagement Practitioners

In Sustaining Public Engagement, Archon Fung and Elana Fagotto (2006) credit much of the success of embedded public engagement to deliberative or civic entrepreneurs – highly skilled and capable individuals who understand there is a market for public engagement. Civic entrepreneurs know “the general public favors more opportunities to participate in public discussion and provide input in policy-making,” and that public engagement is a much-needed tool for problem-solving. Fung and Fagotto acknowledge that, “like other voluntary and private sector initiatives, the uptake of these novel practices inevitably depends upon the tenacity, expertise, and persuasiveness of the individuals who introduce them.”

In their case study on a decade of public engagement work in Bridgeport, Connecticut, our challenge co-leader Will Friedman and his co-authors contend that “the evolution of key actors from the role of deliberative entrepreneur to that of deliberative maven” (p. 14) can be a vital factor in embedding deliberation in communities. Not only do such “deliberative mavens” bring deliberation to a community, but they also inspire and support the emergence of other practitioners and entrepreneurs and serve as information banks and deliberative resources for the community. They begin, the authors say, “as importers of deliberation and become, over time, catalysts and resources for further deliberative practices across the community” (p. 14).

Organizations that focus on building civic capacity in the region rather than importing talent temporarily from outside the community are more likely to create local deliberative mavens, and thus to facilitate embedding public engagement. The authors suggest the more user-friendly and affordable the approach or method of public engagement used, the easier it is for local civic entrepreneurs to “master it quickly, adapt it to their needs, and make it their own.”

Dialogue and deliberation cannot be embedded in our systems at the local level if the capacity to organize and convene public engagement efforts cannot be maintained. Local civic capacity includes trained moderators and facilitators, the capacity to mobilize and recruit participants representing a cross-section of the community, and the know-how and initiative required to organize programs and events.

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Note from Sandy:

This is my ninth blog post featuring content of an article published in a recent edition of the International Journal of Public Participation (IJP2), titled Taking our Work to the Next Level: Addressing Challenges Facing the Dialogue and Deliberation Community. The article outlines our learnings in two of the five challenges we focused on at the 2008 NCDD conference in Austin: the “Systems Challenge” (How can we make D&D values and practices integral to government, schools, and other systems?) and the The “Framing Challenge” (How can we talk about and present D&D work in more accessible ways?). You can download the full article from the IJP2 site.

The National Issues Forums (NIF) has released new issue book materials titled America’s Role in the World: What Does National Security Mean in the 21st Century? A limited supply of material packets will be available FREE to individuals or groups interested in hosting a deliberative community forum this spring.

Free packets include:

• 5 copies of the issue book with questionnaires
• 10 copies of the issue book issue map and
• 1 DVD starter video

Call AIT at 1.800.600.4060 and ask for the free NIF materials on America’s Role in the World.  You can also contact Deborah Witte if you have questions, at or 800.221.3657.

More about National Issues Forums from the NCDD website:

National Issues Forums are characterized by choice work, deliberation, and working toward common ground for action or a shared sense of purpose. In forums, people find places where their values, interests, and goals overlap. By giving citizens a chance to deliberate about public issues, National Issues Forums offer a place at the table where decisions are made that affect their lives. Forums, which are generally two hours long, can engage from a dozen to hundreds of people in one room around small tables. Forums are open to the public, and organizers often publicize widely to ensure that a variety of viewpoints are present. (more…)

If you haven’t yet, be sure to check out the site sociologists (and NCDD members) Caroline Lee and Francesca Polletta created at http://sites.lafayette.edu/ddps/ to display the results of the 2009 Dialogue and Deliberation Practitioners Survey. You can also download the full survey results here.

The survey was conducted online last Fall for the purpose of academic research on the deliberation field by the researchers. Francesca and Caroline felt that the field of public dialogue and deliberation has been growing so dramatically that no one fully knows what the field looks like. They sought to answer questions like:

• Who is doing public dialogue and deliberation work?
• What forms is their work taking?
• What common challenges do they face?
• How they would like to see the field develop?

The data they collected is extraordinarily valuable for our field, and you are encouraged to site it and utilize it widely. On the site, you can download or browse the survey results, ask a question of the researchers, or join a discussion about the findings.

Here are some of the results I found most interesting/useful from NCDD’s perspective:

Participants were asked to rate the importance of the 5 challenges facing the D&D community that were identified by NCDD conference participants:

• 34% identified the Systems Challenge as our most important challenge (making D&D integral to our public and private systems).
• Three of the challenges were seen as most important by 20% each:  the Framing Challenge (framing D&D work in a more accessible way), the Action & Change Challenge (strengthening the link between D&D, action and policy change), and the Evaluation Challenge (demonstrating to powerholders that D&D works).
• Notably, only 6% indicated that the Inclusion Challenge (addressing oppression and bias) as the most important challenge facing our field.

When asked who should take the lead in advancing dialogue and deliberation in the U.S., “professional associations” like NCDD and IAP2 was selected most often (62%), followed by an “alliance of experienced local organizations” (51%), the White House Office of Public Engagement (48%), “national D&D facilitation organizations” like AmericaSpeaks and National Issues Forums (47%), foundations that support D&D (47%).

57% of respondents prefer the term “community of practice” to describe the people and organizations currently leading D&D efforts, compared to 16% who prefer “movement” and 11% who prefer “profession.”

Of the 4 engagement streams (exploration, conflict transformation, decision making and collaborative action), conflict transformation was the only one selected by less than half (38%) of respondents indicating the type of D&D work they practice. (more…)

In many ways, the Systems Challenge overlaps with the Evaluation Challenge and the Action & Change Challenge (these are three of the five challenges we focused on at the 2008 NCDD conference). Embedding dialogue and deliberation in our government and other systems is next to impossible if we are not able to assess the effectiveness of these processes, and to show how they lead to concrete outcomes. Since there are many types of outcomes of this work and much of what is being done today is still experimental, practitioners can and should identify and clearly communicate what “success” means to them.

In the online dialogue we held at CivicEvolution.org before the conference, planning team member Joseph McIntyre wrote about his experiences with the Ag Futures Alliance project, which focuses heavily on dialogue to drive change in food systems. He emphasized how important it is for local Alliances to identify their own concepts of success, as numerous impacts and outcomes can usually be demonstrated. McIntyre listed a number of outcomes the Alliances have produced, from creating farm worker housing to new laws being enacted.

McIntyre pointed out that although the project can boast numerous outcomes, if someone asked him if they were closer to a sustainable food system, “I’d have to say no.” He continues, “D&D is simply plowing the field and planting the seeds that will result in the changes needed. In my case, D&D is part of an evolutionary change.”

In a new occasional paper published by Public Agenda (2009) titled “Beginning With the End in Mind: A Call for Goal-Driven Deliberative Practice” (Summer 2009), workshop presenter Martin Carcasson outlines three broad categories of goals for deliberation. Carcasson points out that although the “first-order goals” like issue learning and improved democratic attitudes are often discounted as we focus on our primary goals related to concrete action and impact on policy, those first-order goals still impact the big-picture goal of increasing a community’s civic capacity and ability to solve problems.

Note: The text in the graphic pictured here is a slightly adapted version of the paper’s “Goals of Deliberation” figure. Click on the image to see a larger version, or click here for more detail on why I created the graphic and why I feel practitioners should familiarize themselves with Carcasson’s framework.

In his 2008 book Democracy as Problem Solving (MIT Press), Xavier de Souza Briggs shows how civic capacity—the capacity to create and sustain smart collective action—is crucial for strengthening governance and changing the state of the world in the process. Valuing shorter-term goals (first-order outcomes) and the overall development of civic capacity may be more practical—and satisfying—than solely emphasizing second-order goals like collaborative action and policy change, since such goals usually depend on many decisions and factors outside the scope of any one project. Practitioners should consider all three types of goals when determining measurements of success.

Even funders at the 2008 NCDD conference emphasized the need for practitioners to (1) own the definition of success and then (2) demonstrate their success. At a breakfast John Esterle and Chris Gates hosted for a cross-section of NCDD leaders to discuss funding challenges and opportunities for this work, Esterle, Executive Director of The Whitman Institute and board chair of Philanthropy for Active Civic Engagement (PACE), implored those present to empower themselves regarding impact. “Let funders know, ‘this is how we measure our success.’” Be proactive and able to articulate your impact in a compelling way.

Next section (coming soon): Cultivate and support public engagement practitioners

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Note from Sandy:

This is my eighth blog post featuring content of an article published in the latest edition of the International Journal of Public Participation (IJP2), titled Taking our Work to the Next Level: Addressing Challenges Facing the Dialogue and Deliberation Community. The article outlines our learnings in two of the five challenges we focused on at the 2008 NCDD conference in Austin: the “Systems Challenge” (How can we make D&D values and practices integral to government, schools, and other systems?) and the The “Framing Challenge” (How can we talk about and present D&D work in more accessible ways?). You can download the full article from the IJP2 site.

In order to build the “joint ownership” described in the previous section posted about the “Systems Challenge,” a necessary step in many communities is to convene and connect the various groups and leaders who are already mobilizing people locally around issues and problems. Our challenge leaders suggest that community foundations and others who tend to play convening roles should bring these local leaders together to talk about what’s currently being done and by whom, and to start thinking and talking about a) how they can work together better and b) what barriers to collaboration need to be overcome.

During our “Reflective Panel” plenary session, a conversation among four leaders in the dialogue and deliberation community, panelist Carolyn Lukensmeyer (President of AmericaSpeaks) emphasized the need for practitioners to understand and work within the existing political structures in their communities. She advised practitioners to:

• Develop relationships with the people in the agencies and government sectors you want to influence to do this work regularly, such as city managers, key leaders in agencies that have some resources, and elected officials.
• Coordinate your efforts with the predictable cycles of decision making, such as with budget cycles.
• Know where there is a felt need to link public will to political will, and seek to understand the issues related to this felt need.

Some workshop presenters focused on the importance of learning from and building on processes that have been embedded in government for decades or centuries. Woodbury College faculty member Susan Clark’s workshop, Direct Democracy in the Mountains, explored what can be learned from Vermont and Switzerland’s long-running town meetings. “For centuries,” Clark says, “town meetings have involved citizens from all income and education levels and political perspectives in the ‘public talk’ at the heart of this decision-making institution.”

Another example of long-standing embedded processes that are certainly worth learning from is neighborhood assemblies and neighborhood council systems. According to Matt Leighninger (2009), “the history of these neighborhood governance structures offers a rich legacy of successes, mistakes, strengths, and weaknesses that can inspire and inform democracy reform at every level of government.”

Several workshops focused on creating or capitalizing on what Archon Fung and Elana Fagotto (2009) call deliberative catalysts – “centers that promote deliberation and assist organizations that seek public input or want to increase civic engagement.” One workshop focused on establishing university and college centers as platforms for deliberative democracy. Across the country, a diverse network of university-based public deliberation programs focused on practical scholarship and hands-on deliberative activities has been forming in recent years.

Another workshop, led by Taylor Willingham (LBJ Presidential Library) and four of her colleagues at various libraries across the country, urged public engagement practitioners not to overlook libraries and university extensions programs, since they are “the people’s university, the public’s forum for dealing with contentious public issues.” Extensions educators provide problem-solving expertise in every county in the U.S., and libraries are ideal venues for public forums. As the co-presenters pointed out, there are more libraries in the U.S. than there are McDonald’s restaurants.

Other workshops recognized individuals and government agencies championing the systematic use of public engagement processes in our institutions. One workshop highlighted the innovative Citizen Councilor Network of King County (Seattle area), which has gotten local government to actively promote and support the formation of numerous small dialogue groups that meet to discuss on an ongoing basis important regional and societal issue.

Newer efforts that build on existing structures were highlighted at the conference as well, e.g., Vets4Vets, a program which trains Iraq-era veterans to facilitate dialogue among new veterans. Working closely with the Veterans Administration (VA), Vets4Vets’ goal is to build an international peer support community using local groups, phone and internet connections among the growing number of vets who have served in the global “War On Terror.”

Next section (coming soon):  Establish your own definition of success

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Note from Sandy:

This is my seventh blog post featuring content of an article published in the latest edition of the International Journal of Public Participation (IJP2), titled Taking our Work to the Next Level: Addressing Challenges Facing the Dialogue and Deliberation Community. The article outlines our learnings in two of the five challenges we focused on at the 2008 NCDD conference in Austin: the “Systems Challenge” (How can we make D&D values and practices integral to government, schools, and other systems?) and the The “Framing Challenge” (How can we talk about and present D&D work in more accessible ways?). You can download the full article from the IJP2 site.

Todd Davies sent an announcement to the main NCDD listserv tonight about the new book he and Seeta Peña Gangadharan edited, titled Online Deliberation: Design, Research, and Practice. This looks like a great resource for the field, and I’m so glad they’re allowing people to download the full book at no charge! You can also order the book from the University of Chicago Press for $25 or download individual chapters here.

Here’s the book description:

Can new technology enhance local, national, and global democracy? Online Deliberation is the first book that attempts to sample the full range of work on online deliberation, forging new connections between academic research, web designers, and practitioners. Since the most exciting innovations in deliberation have occurred outside of traditional institutions, and those involved have often worked in relative isolation from each other, research conducted on this growing field has to this point neglected the full perspective of online participation. This volume, an essential read for those working at the crossroads of computer and social science, illuminates the collaborative world of deliberation by examining diverse clusters of Internet communities.