A Community Builder's Tool Kit: 15 Tools for Creating Healthy, Productive Interracial/Multicultural Communities

Anti-Racism Initiative of the Institute for Democratic Renewal and Project Change, 2001.

This primer for revitalizing democracy from the ground up can be downloaded for free or ordered for $1.50 per copy.

Resource Link: http://www.race-democracy.org

A Handbook of International Peacebuilding: Into The Eye Of The Storm

John Paul Lederach and Janice Moomaw Jenner, Editors. Jossey-Bass, 2002.

This handbook offers conflict resolution professionals working in foreign countries a critical, step-by-step guide for dealing with difficult and potentially dangerous disputes in other nations. The editors have gathered a stellar panel of seasoned experts who illustrate how to approach international peacebuilding with effective actions and approaches gained through experience that will contribute ultimately to a more positive outcome. Based on the experience of the contributors' work as global peace brokers, the book includes a wide array of guidelines, pragmatic approaches, and models of constructive, culturally appropriate ways to respond to conflict.

Resource Link: http://www.josseybass.com/WileyCDA/WileyTitle/productCd-0787958794.html

A Manager's Guide to Resolving Conflicts in Collaborative Networks

Lisa B. Bingham and Rosemary O'Leary. IBM Center for the Business of Government. Networks, Collaboration, and Partnerships Series, 2008.

This 50-page report expands on previous Center reports by adding an important practical tool for managers in networks: how to manage and negotiate the conflicts that may occur among a network's members. The approach they describe - interest-based negotiation - has worked in other settings, such as bargaining with unions. Such negotiation techniques are becoming crucial in sustaining the effectiveness of networks, where successful performance is defined by how well people collaborate and not by hierarchical commands.

Resource Link: http://www.businessofgovernment.org/pdfs/OlearyBinghamReport.pdf

A Manual for Group Facilitators

Brian Auvine. Center for Conflict Resolution; reprinted by the Fellowship for Intentional Community, 1981.

The role of group facilitator is often pivotal to good results for groups making the transition to consensus. The Manual is a great introduction to the concept of approaching the role of facilitator as someone who welcomes both rational and emotional input. The staff of the Center for Conflict Resolution put their experience in working with groups into A Manual for Group Facilitators. This is an informal outline detailing useful and effective techniques to help groups work well. More than a simple 'how to,' the manual contains a discussion of the values, dynamics, and common sense behind group process that have been verified by our own experience.

Resource Link: http://store.ic.org

A Model for an Introductory Dialogue on Abortion

Public Conversations Project.

The model described here was developed for the single session introductory dialogues on abortion that Public Conversations Project conducted in 1990-1992 (eighteen sessions) and 1995-1998 (ten sessions). Most of these dialogues took place on weekday evenings between 6:00 and 9:30 and involved four to eight participants who did not know one another ahead of time. Several participants were activists but few were highly visible leaders. All groups were evenly balanced with people who described themselves as ?“prochoice?” or ?“prolife.?”

A Practical Guide to Consensus

Chris Carlson and Jim Arthur. Policy Consensus Institute.

This 75-page step-by-step handbook walks readers through the stages of sponsoring, organizing, and participating in a public policy consensus process. Designed primarily for government agencies or departments, the guide also is useful for any other sponsor of - or participant in - a consensus building process.

Resource Link: http://www.policyconsensus.org

A Public Peace Process: Sustained Dialogue to Transform Racial and Ethnic Conflicts

Harold H. Saunders, International Institute for Sustained Dialogue. St. Martin's Press, 1999.

Harold Saunders, former Assistant Secretary of State and negotiator of the Camp David Accords and now Director of International Programs at the Kettering Foundation, distills over 35 years of experience working with conflicts across the globe. This book describes how sustained dialogue can help conflicting groups of citizens move toward resolution.

A Resource Guide for Hosting Conversations That Matter at the World Cafe

The World Café is an easy-to-use method for creating a living network of collaborative dialogue around questions that matter to the real-life situations of your organizations or community. In this beautifully illustrated booklet, Juanita Brown collaborates with Nancy Margulies and the World Café Community to articulate seven guiding principles for people to use to host their own Café. Learn about the thousands of people on five continents who have experienced the World Café, a model for setting up the ideal Café for your group, the roles of the hosts, crafting powerful questions, Café assumptions and etiquette, and more.

Resource Link: http://www.theworldcafe.com

A Spectrum of Politics and Governance Grounded in Empowered Citizen Dialogue and Deliberation

Tom Atlee. The Co-Intelligence Institute, 2005.

This article addresses the question of how to connect different forms of citizen dialogue and deliberation - from mass participatory contexts to more complex forms of deliberation with limited participation - to generate collective wisdom that is truly democratic.

A Summary of Citizen Participation Methods for the Waterfront Development Project in Oconto, Wisconsin

Kevin Silveira, Ron Shaffer and Chris Behr, Department of Agricultural Economics, University of Wisconsin-Madison/Extension.

The City of Oconto and the National Coastal Resources Institute sought to evaluate and integrate information on the economic and environmental impacts of waterfront development. A significant dimension of that effort was to go beyond the technical dimension of those decisions, and address the equally important local perceptions and concerns regarding the waterfront. This review of various techniques for gathering citizen input and encouraging involvement was originally prepared as background to the project team to help them involve Oconto residents in the decisions regarding the waterfront. The authors recommend that you use the document as a starting, not ending, point for building a citizen involvement strategy.

Resource Link: http://www.aae.wisc.edu/cced/931.pdf

Addressing Language-Related Challenges in the Practice of Dialogue and Deliberation

Sandy Heierbacher (Director of NCDD). Unpublished manuscript, 2006.

The true power of dialogue and deliberation lies in their ability to surface new insights and innovative solutions when all voices are brought to the table. But while diversity is an asset to these programs, it brings with it a unique set of challenges. This paper addresses four broad challenges related to language and culture that dialogue and deliberation practitioners regularly face. These are: (1) the challenge of getting culturally diverse participants in the door; (2) the logistics involved in having multiple languages spoken in the room; (3) creating a safe space for those with other language/speech needs or differences; and (4) dealing with participants?’ existing preconceptions, assumptions and stereotypes related to language/cultural differences.

Resource Link: http://www.thataway.org/exchange/files/docs/Heierbacher_language_paper.doc

AiList: Appreciative Inquiry Discussion List

This listserv, hosted by Jack Brittain, is a forum for individuals interested in learning more about the practice of Appreciative Inquiry. The list has nearly 800 subscribers from all over the world. To subscribe, go to http://lists.business.utah.edu/mailman/listinfo/ailist or send a message with the word 'help' in the subject or body to [email protected]. To submit, send messages to the list manager at [email protected].

Resource Link: http://lists.business.utah.edu/mailman/listinfo/ailist

Alchemy Consulting LLC

We are process experts who help teams around the world unleash their creativity to solve today's complex business issues. Alchemy gives you a system that works -- graphic recording, strategic illustration, process innovation, organizational strategy, leadership development -- leading you and your business to sustainable success. The Alchemy team, which provided their top-knotch graphic recording services at the 2004 NCDD conference in Denver, consists of Chris Chopyak, Patti Dobrowolski and Lois Todd.

Resource Link: http://link2alchemy.com

American University - Peacebuilding and Development Institute

The Peacebuilding and Development Institute provides knowledge, practical experience and skills for scholars and practitioners involved in conflict resolution, peacebuilding, humanitarian assistance and development. There are two components to the institute: one is the summer professional training program and the other is the year-round practical training, capacity building, and curriculum development programs in conflict areas.

Resource Link: http://www.american.edu/sis/peace/summer/

AmericaSpeaks

Promoting the founding belief that every citizen has a right to impact the decisions of government, AmericaSpeaks serves as a neutral convener of large-scale public participation forums. Through close consultation with leaders, citizens, the media and others, AmericaSpeaks designs and facilitates deliberative meetings for 500 to 5,000 participants. Its partners have included regional planning groups, local, state, and national government bodies, and national organizations. Issues have ranged from Social Security reform to redevelopment of ground zero in New York.

Resource Link: http://www.americaspeaks.org

Animating Democracy Initiative

Animating Democracy, a program of Americans for the Arts, fosters arts and cultural activity that encourages and enhances civic engagement and dialogue. It is based on the premise that democracy is animated when an informed public is engaged in the issues affecting people's daily lives. Launched in fall 1999, ADI is a four-year programmatic initiative of Americans for the Arts which fosters artistic activity that encourages civic dialogue on important contemporary issues.

Resource Link: http://www.artsusa.org/animatingdemocracy

Animating Democracy: The Artistic Imagination as a Force in Civic Dialogue

Barbara Schaffer Bacon, Cheryl Yuen and Pam Korza, Animating Democracy Initiative of Americans for the Arts. Americans for the Arts, 1999.

This report reveals pivotal and innovating roles that the arts can play in the renewal of civic dialogue as well as challenges faced by arts and cultural organizations as they engage in this work.

Resource Link: http://www.artsusa.org/animatingdemocracy

Appreciative Inquiry

Appreciative Inquiry (AI) is about the coevolutionary search for the best in people, their organizations, and the relevant world around them. In its broadest focus, it involves systematic discovery of what gives "life" to a living system when it is most alive, most effective, and most constructively capable in economic, ecological, and human terms. AI involves, in a central way, the art and practice of asking questions that strengthen a system's capacity to apprehend, anticipate, and heighten positive potential.

Appreciative Inquiry Commons

The AI Commons is devoted to the sharing of academic resources and practical tools on Appreciative Inquiry and the rapidly growing discipline of positive change. The site is hosted by Case Western Reserve University's Weatherhead School of Management. Appreciative Inquiry is the coevolutionary search for the best in people, their organizations and the relevant world around them.

Resource Link: http://appreciativeinquiry.case.edu

Arizona State University - Intergroup Relations Center

The IRC provides education and training opportunities to students, faculty, and staff as well as intergroup conflict prevention and mediation services. It sponsors retreats, workshops, seminars, and institutes for faculty, staff and students, and collects, develops, and disseminates educational resources and data on discrimination, hate crimes, and intergroup conflict incidents at ASU.

Resource Link: http://www.asu.edu/provost/intergroup/